Kit Seni

Refund and Returns Policy

Effective Date: 11 February 2025

At Kitseni.com, we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds and Returns

We accept returns and refunds under the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order confirmation or receipt).
  • Return requests must be made within 30 working days from the date of delivery.

2. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers).
  • Customized or personalized items.
  • Sale or clearance items.
  • Digital products or services already delivered.

3. How to Request a Return

To initiate a return, please contact our customer service team at:

Please provide the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Our team will provide you with instructions for the return process.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
  • We recommend using a trackable shipping service to ensure that your returned item is received.

5. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to your original payment method.
  • Please allow 14 working days for the refund to reflect in your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at hello@kitseni.com.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide clear photos of the damage or defect, along with your order details.

8. Cancellations

Orders can be canceled if they have not yet been processed for shipping. Please contact us immediately if you wish to cancel your order.

9. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please reach out to us at:

Thank you for shopping with Kitseni.com. We value your business and are here to ensure a satisfying shopping experience.